User feedback placed EnableX at no. 2 amongst renowned international players
New Delhi, May 18, 2022: EnableX.io, a Singapore-based, global full-stack communications platform and solutions provider, has been recognized as a Gold medallist and a leader in the Communications Platform as a Service (CPaaS) Data Quadrant report 2022 of Software Reviews.
Software Reviews is a division of IT research and consulting firm Info-Tech Research Group. The recognition is basis software users’ satisfaction with the product features, vendor experience, capabilities, and emotional sentiments. The company received an overall number two ranking while being compared to some of the most established global players in the CPaaS industry.
EnableX, with a customer experience (CX) score of 8.6 out of 10, secured the highest satisfaction scores across areas representing product features, including customer engagement, communication, and cloud offering. Additionally, the ability to seamlessly integrate data, timely and sufficient support, and quality of training were the strongest capabilities associated with EnableX, resulting in a 100% plan to renew reported by the users.
Speaking on the development, Pankaj Gupta, CEO, and Founder, EnableX.io said, “This recognition comes at an exciting time when we are mining the innumerable possibilities of CPaaS. It is an acknowledgment of our steady growth in the segment. We have created a platform that puts customers’ convenience and ease of use at the top. We are committed to creating new global benchmarks with our innovations that can further simplify the customer journey.”
The top spot in the Software Reviews 2022 CPaaS Data Quadrant report is only the latest of many industry recognitions that EnableX has received from numerous industry organizations.
Software Reviews creates Data Quadrant Reports to provide a thorough evaluation and ranking for all software in an individual category to compare across dimensions. The reports consider user satisfaction, business value scores, vendor capability comparisons, and individual feature evolutions.
EnableX.io is a Singapore-based, global, full-stack communications platform and solutions provider that enables developers and businesses to deliver a holistic omnichannel experience to their consumers.
Backed by a team of over 50 passionate technologists, it empowers Fortune 500 companies as well as start-ups across the globe through its interactive and highly engaging customer experience platform.
Founded in 2017, the company has established a strong presence across APAC, US, and Europe, serving customers from a diverse industry including Healthcare, Telecom, BFSI, Education, Retail, and E-commerce.
An industry first, EnableX.io is offered both as a cloud and on-premise CPaaS platform. This flexible deployment capability allows EnableX to work with Telcos and service providers looking to launch CPaaS under their brands as a fully white-labeled offering. It also addresses the needs of enterprises looking at the private deployment of CPaaS due to regulatory and data privacy requirements, and the developer community at large.
EnableX.io is a full-stack CPaaS service empowering businesses to deploy omnichannel communication (Video, Voice, SMS, and Messaging) across devices and platforms. From one-to-one chats to large-scale broadcasts, EnableX.io makes communications smarter, flexible and more personal, helping enterprises stay ahead in the digital world.
EnableX.io’s value proposition is its ability to innovate, which is evident from the recent launches of the most powerful and flexible DIY Visual Builder for Real-time Communication and FaceAI – an advanced AI-driven real time video based emotion analysis API.
The company has established strategic partnerships with leading Global System Integrators & ISV’s to deliver real time communication capabilities to their global clientele.
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